Refund policy

Return & Refund Policy

Last Updated: May 26, 2026

At Luxmira, customer satisfaction is important to us. We want you to feel confident when shopping with us, which is why we offer a fair and transparent return and refund policy. Please review the information below carefully before requesting a return or refund.

1. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Returned within the eligible return window

  • Unused and in original condition

  • Returned with original packaging, tags, and accessories (if applicable)

  • Not damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 7 days of receiving their order.

After this period, we may be unable to process refunds or exchanges unless required by applicable consumer protection laws.

3. How to Start a Return

To request a return, please contact our support team with:

  • Your order number

  • Reason for return

  • Photos of the product (if damaged or defective)

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back without prior authorization.

4. Refund Process

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your payment provider or bank

  • Most refunds are completed within 5–10 business days

Shipping fees and handling charges are generally non-refundable unless:

  • The item arrived damaged

  • The wrong product was sent

  • The issue was caused by our error

5. Exchanges

We offer exchanges for:

  • Defective items

  • Damaged products

  • Incorrect items received

If you would like to exchange a product for a different size, color, or variation (where applicable), please contact us and we will do our best to assist you based on product availability.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Depending on the situation, we may offer:

  • Replacement product

  • Store credit

  • Full or partial refund

7. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or promotional reasons.

Non-returnable items may include:

  • Personal care or wellness products that have been opened or used

  • Clearance or final sale items

  • Gift cards

  • Customized or personalized products

  • Products marked as non-returnable at checkout

8. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

  • The item is defective or damaged

  • The wrong product was received

  • The return is due to our error

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking confirmation.

9. Order Cancellations

Orders may be canceled before shipment by contacting our support team as soon as possible.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

10. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank or payment account again

  2. Contact your credit card provider or payment processor

  3. Contact your bank, as processing delays may occur

If you still require assistance, please contact our support team.

We are committed to providing a smooth, fair, and customer-friendly shopping experience.